UK customers- Generate a returns request here
What is your returns policy?
As a small business, dealing with returns is very costly to our operations. We don't offer free returns but we do make them quick, easy and hassle free.
If you are not 100% satisfied with your order, we are happy to accept returns of unworn items purchased from www.lusso.bike in their original condition. You have 30 days from the date of purchase to initiate a return request.
Gift cards - We do not offer refunds on our gift cards but do refund monies onto a gift card if it was used as the original payment method.
Exchanges – You can request an exchange when processing a returns request by placing a note inside the parcel. Please ensure the requested size and garment is clearly visible on the note. We cannot guarantee that the requested item will be in stock at the time the return is processed, in which case a refund will be issued. Exchanges are processed free of charge.
Retailers – We are unable to accept returned items not bought directly through www.lusso.bike.
*Please note that we're not able to issue refunds for items that have clear signs of wear, have been returned outside of the returns period, or are without their original tags and reserve the right to refuse these items. We will notify you if this is the case and ask that you arrange delivery of your order back to your address at your own cost.
What about if my item is Faulty/ Damaged?
Lusso is proud of the fact that our garments are hand-made in Manchester and have been since 1982. We make stuff to last, so if you think there is a manufacturing fault with your garment please get in touch. Items that have deteriorated due to excessive/ long term use are not considered faulty.
If your item is damaged please read our Repairs Service.
*Please note that all faulty items must be washed before being returned. Receipt of unwashed garments may result in them being sent back to the sender.
What is your returns Process?
UK returns: Log into your Customer account and submit a returns request directly. A small fee of £3 will be deducted from your refund total.
International Returns: Please get in touch with our returns department at email@example.com with your order number and details of which items you are wanting to return. We will then get back in touch with a DHL prepaid returns label.
You are then able to order a FREE of charge DHL collection or drop of at a local service point.
We will deduct the following amount from your refund total to help cover the cost of the return:
Rest of World: £25
This service typically takes between 2-4 working days to be delivered to our returns department.
*Please note we cannot take responsibility for items damaged or lost in the return transit. The liability for your return is yours until it reaches us. We cannot accept no liability for parcels lost in transit.
Original postage costs are not refundable.