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    Refund policy

     CANCELLATION AND RETURNS POLICY

    We do not offer a free returns service 

    4.1 If you wish to cancel your order:
    (a) you can notify us by email to info@lusso.bike before we have dispatched the goods to yous
    (b) where goods have already been dispatched to you, by returning goods to us in accordance with clause 4.2 below.
    4.2 You can return goods you have ordered from us for any reason at any time within 30 days of receiving your order for a full refund. We will not accept returns after 30 days. The costs of returning goods to us shall be borne by you.
    All returns should be in NEW condition, both UNWASHED and UNWORN in original packaging. Trying on our garments for sizing indoors is fine, but not for exercise.

    4.3 Upon receipt of the goods we will give you a full refund of the amount paid or an exchange as required.
    4.4 The rights to return the goods to us as referred to in clause 4.3 will not apply in the event that the product has been used.

    The provisions of this clause 4.4 do not affect your statutory rights.

    Exchanges

    We do not accept returned orders for Exchanges. In order to exchange a product, we require you to mark the product for a refund and then re order the product on our website. This is also the quickest option available to you. 


    Faulty Goods

    At Lusso we pride ourselves in manufacturing only quality goods, although, from time-to-time manufacturing faults can and do occur.
    If you think your product is faulty due to a manufacturing error please contact us info@lusso.bike
    Items that are damaged as a result of excessive or long term usage are not considered faulty.
    Returned items that have been worn MUST be freshly washed before returned for hygiene purposes or will not be accepted.

    Repair Service

    As a manufacturer, Lusso are proud to be able to offer a free in-house repair service where an accident has damaged a garment or a failure has occurred.
    This service also applies to garments outside the 30-day return policy and where the damage is not due to manufacturing faults.

    To Initiate a repair contact us at info@lusso.bike with a picture and description of the problem.
    Repairs can take up to 6 weeks upon receiving the returned items and Lusso reserves the right reject repairs on a case by case basis.
    Items that have been worn MUST be freshly washed before return for hygiene purposes or they will not be accepted.

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